COMPANY CONDUCTS SALES BUSINESS TRAINING AND ASSESSMENT

Recently, in order to further optimize the service quality and improve the professional ability and adaptability of employees in receiving customers, LIJIANG company successfully held a unique customer reception process training and assessment activity in the factory. This activity aims to ensure that every employee can master every link of receiving customers through systematic theoretical learning and practical exercises, so as to provide customers with a better and more efficient service experience.

On the day of the event, the company was taught by the international trade sales manager June. The training content covers many aspects from preparation before customer reception, including understanding customer background and formulating personalized reception plans, to etiquette norms, communication skills, problem response strategies during the reception process, as well as feedback follow-up and relationship maintenance after reception. June based on actual cases, every detail is explained in depth, which has greatly benefited the participating employees.

After the training, a strict assessment was carried out immediately. The assessment is carried out by simulating the real reception scene, and employees are required to complete the whole process of simulation from reception preparation to follow-up within the specified time. The assessment not only tests the employees' mastery of the training content, but also focuses on their adaptability and practical ability to solve problems in the face of emergencies.

The senior leaders of LIJIANG Company highly praised the event and said: "High-quality service is one of the core competencies of the company's sustainable development. Through such systematic training and assessment, we hope to build a professional, efficient and considerate customer service team to provide every customer with a service experience beyond expectations and further consolidate and expand our market share.

The employees who participated in this training and assessment also said that this activity has greatly improved their professional skills and service awareness, and made them more confident in facing the future customer reception work. They believe that through joint efforts, they can win the trust and support of more customers for the company.

The successful holding of this customer reception process training and assessment activity marks that LIJIANG Company has taken a solid step in improving service quality and strengthening brand building, and also laid a solid foundation for the long-term development of the company.